Return and Cancellation Policies

General Policies

• Returns and Refunds: We offer a 14-day return policy on all products, excluding custom-made items. Custom orders, including grillz, are final sale and are not eligible for refunds or exchanges. A 15% restocking fee will be applied to all refunded in-stock product purchases. Shipping fees are non-refundable.
• Custom Orders: All custom-made products, including grillz, are considered final sale and are not eligible for a refund. Due to the labor-intensive, handmade nature of our products, we do not offer refunds or exchanges on these items. We do not offer cancellations for custom orders once production has started. If you cancel a custom order before production, a cancellation 15% fee and deduction of molding kits will apply. For design and consultation deposits, a $200 design fee will be charged if the design is complete, or a 20% cancellation fee will be applied if the cancellation occurs before the design process begins.
• Flash Sales: All items purchased during a Flash Deal are considered final sale.
• Pricing: Prices are subject to change without notice. All promotional prices and discounts are valid only for the specified promotional period.

Shipping and Payments

• Order Processing: Orders are processed within 24–48 hours, excluding weekends.
• Shipping: The shipping costs listed on our website apply to orders shipped within the U.S., Canada, and the United Kingdom. For all other international destinations, please contact us for a shipping quote.
• Shipping Liability: If an order is returned to us because it was not accepted or collected by the recipient, we are not responsible for the uncollected product. Re-delivery will be subject to a re-delivery charge and processing fee.
• Payments & Shipping:
• PayPal: For your security, domestic orders paid with a credit or debit card through PayPal can only be shipped to a verified and confirmed PayPal address.
• Alternative Payments: To ship to a different address, please use an alternative payment method, such as a check, money order, or wire transfer.
• Checks: Please be aware that personal and business checks require 10–15 business days to clear.
• International Orders: Shipping costs vary by destination. Please contact us for an exact quote.
• Bitcoin Payments: Please note that all payments made with Bitcoin are not eligible for refunds. We can only issue store credit for returns on items purchased with Bitcoin.

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Important Information for Dental Products

• Consult a Dentist: We strongly recommend consulting with your dentist before ordering dental grills or caps to ensure they are the right choice for you. It's a good practice to have the condition of your teeth checked by a professional before placing an order.
• Under 18: If you are under 18 years of age, you must have permission from a parent or guardian to order grills or dental caps.
• Product Care: We are not responsible for any damage that occurs after the product has been collected. Gold caps can be susceptible to tarnish if they are below 18k or exposed to smoking and drinking. We recommend cleaning your dental caps after each use.
• Grillz Fitting issues: We do our best to ensure accurate dental molds before manufacturing. In the rare case of a slight fitting issue, adjustments can often be made. If we determine the original mold was the cause, we will remake or adjust the grillz using new molds.
• Product Care: Our products are meticulously handmade and can take several days or even weeks to complete. We are not responsible for damage after the product has been collected. Gold caps with less than 18k purity may tarnish from body acids, temperature, and exposure to smoking or drinking. We recommend cleaning your dental caps after each use.